Total Home Roofing is a Florida-based roofing contractor with nine locations across the state. The company handles residential and commercial roofing, including asphalt shingles, metal, tile, and flat systems. Customer reviews are mixed, with praise for competitive pricing and strong installation days, alongside concerns about post-installation communication and warranty follow-through.
What Is Total Home Roofing?
Shopping for a roofing contractor in Florida is not simple. With hundreds of companies competing for your business, knowing who to trust matters more than knowing who offers the lowest quote.
Total Home Roofing is headquartered in Melbourne, Florida, operating nine locations statewide, including Rockledge, Winter Springs, West Palm Beach, Bonita Springs, and Brandon. The company offers roofing, re-roofing, and repair services, and specializes in all types of residential and commercial roofing systems.
This article walks you through the company’s services, what real customers have experienced, and exactly what to verify before signing any roofing contract in Florida.
Roofing Services: Total Home Roofing Offers
Total Home Roofing works with asphalt shingles, concrete and clay tile, standing seam and 5V metal systems, as well as residential and commercial flat roofing systems.
Here is a quick breakdown of what they cover:
- Residential roof replacement for single-family homes
- Re-roofing over existing structures
- Flat and commercial roofing for business properties
- Repair services for leaks, damaged tiles, and ventilation issues
- Wind mitigation reports after installation (offered at select locations)
At least one location also includes a wind mitigation report as part of the post-installation package, which some customers cited as a differentiator when comparing quotes.
Total Home Roofing Customer Reviews: A Fair Look
Customer feedback on Total Home Roofing is genuinely split. You will find both strong advocates and frustrated homeowners across platforms like Yelp, Angi, HomeAdvisor, and BBB.
What customers praised:
Reviewers noted the crews work efficiently, with some full replacements completed in a single day, and praised the replacement of rotted decking, trusses, and fascia as part of the job.
One West Palm Beach customer described the experience positively, highlighting the professionalism of the sales and project management teams, along with an extended warranty and a broad selection of shingle colors.
Where problems surfaced:
The clearest pattern in negative reviews involves post-installation service. Multiple customers reported their roofs began leaking within two to three years, and that the company became difficult or impossible to reach when they tried to file warranty claims.
BBB complaint records show multiple homeowners who purchased workmanship warranties and were later unable to reach the company by phone or email to schedule repairs.
A recurring complaint across locations is that once payment is collected, communication drops significantly, and customers end up calling repeatedly before getting any response.
This does not mean every project ends badly. It does mean you should ask specific questions about warranty service before you commit.
How to Verify a Florida Roofing Contractor Before You Hire
Florida has some of the strictest roofing regulations in the country, and for good reason. Hurricanes, heavy rainfall, and salt air put constant pressure on roofing systems here.
Florida has more roofers than any state in the nation, according to the Bureau of Labor Statistics. There are 168,000 roofers nationwide, and Florida alone employs 23,610 of them. That volume means there are excellent contractors and problematic ones operating side by side.
Here is a checklist to use before signing with any roofing company, including Total Home Roofing:
- Verify their license. Check the Florida DBPR website to confirm the contractor holds a valid roofing license and carries liability insurance and workers’ compensation coverage.
- Read reviews on multiple platforms. Google, BBB, Yelp, Angi, and HomeAdvisor each surface different types of feedback. One platform alone gives you an incomplete picture.
- Ask specifically about warranty service. Ask who you contact if your roof leaks in year two, and get that contact information in writing before the job begins.
- Request an itemized quote. A reliable quote includes line-by-line detail about your roofing system, covering the brand and model of shingles, drip edge, and underlayment, not just a single total cost.
- Confirm a dedicated project manager. A good contractor assigns someone in charge of your project, whether a project manager, foreman, or crew leader, so you always have a direct point of contact.
- Check for a physical local address. A PO Box alone is a red flag. You want to know where to find the company if issues arise after installation.
Understanding Roofing Warranties in Florida
Warranties vary widely between contractors, and the terms matter far more than the length printed on paper.
A reliable contractor offers two types of warranties: a manufacturer’s warranty covering material defects, and a workmanship warranty protecting against installation errors. Standard periods range from 10 to 50 years, depending on the material.
When reviewing warranty terms, ask three specific questions:
- Who handles the warranty claim: the contractor or the manufacturer?
- What is the response time commitment if you report a leak?
- Is the warranty transferable if you sell your home?
Several Total Home Roofing customers purchased multi-year workmanship warranties that proved difficult to use when leaks appeared. Getting the claims process in writing before you pay is the single most protective step you can take.
Roofing Materials That Perform Well in Florida
Not every roofing material performs equally in Florida’s climate. Choosing the right system from the start saves you from early repairs.
Architectural asphalt shingles are affordable and rated for winds up to 130 mph. Metal roofing reflects heat, resists corrosion, and can last 40 to 50 years. Tile roofing is well-suited to coastal and Mediterranean-style homes, resisting both heat and salt air.
Metal roofing tends to carry a higher upfront cost but lower long-term maintenance. Tile is heavier and requires a reinforced roof structure. Asphalt shingles are the most common choice for budget-conscious homeowners who want solid hurricane-rated protection without the premium price.
Ask your contractor which system they install most often and what their post-installation call-back rate looks like for each material type. That question alone tells you a lot.
What to Do If You Have a Warranty Dispute
If you are an existing Total Home Roofing customer dealing with unanswered calls or a disputed warranty claim, here are your next steps:
- File a complaint with the BBB. The Better Business Bureau accepts complaints about Florida contractors and can initiate a formal dispute process.
- Contact the Florida DBPR. The Department of Business and Professional Regulation handles complaints against licensed contractors and can investigate non-compliance.
- Document everything. Save every call log, text message, email, and photo of the roof condition. This record supports your case if legal action becomes necessary.
- Get a second inspection. A licensed independent roofer can write a formal assessment of any installation defects, which you can use in a dispute or insurance claim.
Final Thoughts
Total Home Roofing has the scale, the service range, and the track record to be a viable option for Florida homeowners. The installation work often earns praise. The gap that shows up repeatedly in reviews is post-installation support, particularly when it comes to honoring warranty claims.
Before you hire any Florida roofer, confirm the warranty process in writing, verify the license through the DBPR, and ask directly how they handle service calls after the job is done. Those three steps protect you more than any sales pitch will.
FAQs About Total Home Roofing
Is Total Home Roofing licensed in Florida?
The company operates as a licensed Florida roofing contractor. You can verify their current license status at any time through the Florida DBPR website using the company name or license number.
How many locations does Total Home Roofing have?
Total Home Roofing has nine locations across Florida, with its headquarters listed in Melbourne.
What roofing materials does Total Home Roofing install?
They work with asphalt shingles, concrete and clay tile, metal systems including standing seam and 5V profiles, and flat roofing for both residential and commercial properties.
What do customers say about their warranty service?
Reviews are mixed. Some customers report fast and responsive service. Others, particularly those who experienced leaks one to three years after installation, describe difficulty reaching the company to use their warranties.
How should I choose a roofing contractor in Florida?
Verify licensing and insurance, request an itemized written quote, confirm the warranty claims process in writing, and read reviews across at least three separate platforms before deciding.
